Frequently Asked Questions
We started out in 2010 with a handful of clients operating out of the CEO’s garage.
To help merchants work more efficiently and enable them to grow their business. We'll help you generate more sales while saving you money through increased efficiencies.
450+ clients. However, the amount of supported accounts is much larger, as many clients have multiple companies.
SellerCloud is privately held. There are no shareholders pressuring us to turn a quick profit at your expense. The company has significant capital reserves, and revenue and profits have grown every year since inception.
No. SellerCloud customers are grouped in clusters. This allows for rapid development and implementation while maintaining the integrity of the system.
We make daily improvements and roll them out on a cycle.
A staging environment can be provided upon request.
SellerCloud is a cloud-based software; accessible via any popular browser and on any web enabled device.
Although SellerCloud is always adding to its own "ecosystem," it can and has been integrated with other systems
Every account in managed by a dedicated account manager for implementation. After implementation, we offer 2 options for support. Standard support includes email, ticket and phone support to our general support staff. Premium Support offers you a dedicated rep for a set number of hours per month.
Standard support is free. Premium support has an additional fee of $500 for 4 hours of dedicated support per month. Call for details.
We have several different pricing models to accommodate your business model. They can be viewed on our pricing page.
Typically, implementation is 4 - 6 weeks to allow for integrating and training without disrupting your current operation.
But you aren't a typical business, are you? So really it depends on a number of factors, including how clean and accurate your inventory files are, where you are selling, how you fulfill your orders, and any customizations you may need. Together, we can work out an estimated timetable for going live.
SellerCloud maintains a very small online presence in order to continually test the software in a live environment. We sell specialty tea on Amazon under the company JJforU, and on eBay under the company Teabest.